Business Type
Music Store
Location
Springfield, Missouri
Customer Since
2016
The Challenge
The Acoustic Shoppe faced several challenges in managing their music store before adopting Music Shop 360:
Generic POS System: Their initial POS system was very generic and could only be used on one computer, which created bottlenecks during busy times. It could handle only a few transactions and lacked robust inventory control features.
Limited Functionality: The previous system was unable to schedule instrument repairs or manage work orders, making it difficult to streamline these essential services.
Tracking Issues: The inability to track serialized inventory meant they couldn't effectively manage warranties or maintain a comprehensive customer history.
These challenges hindered their ability to operate smoothly and focus on their core objective of providing exceptional service to musicians and music enthusiasts.
The Solution
After experiencing a Music Shop 360 demo, The Acoustic Shoppe knew it was the perfect fit for their music store. Designed specifically for music retail operations, Music Shop 360 offers a comprehensive platform that addresses their unique needs. The user-friendly interface makes it easy to use for both management and staff.
Key Benefits Include:
Repair Module: Music Shop 360's repair module has streamlined scheduling and work orders, making it easier to manage instrument repairs efficiently.
Cloud-Based Access: Being cloud-based, Music Shop 360 allows multiple computers to access the system and enables logins from outside the store, offering greater flexibility.
Website Integration: The POS connects seamlessly to their website, ensuring that inventory is synchronized between the online store and the brick-and-mortar location. This feature eliminates the need for a web developer to manage inventory online.
Ease of Onboarding: The onboarding process was smooth and straightforward for the entire team, ensuring a quick transition. Any questions Jeremy had were quickly and easily resolved.
Why Our Customers Love Music Shop 360
Comprehensive Inventory Management
Repair Management
Enhanced Customer Communication
Cloud-Based Access
Website Integration
User-Friendly Interface
Continuous Improvement
