Business Type
Music Store
Location
Rhinelander, WI
Customer Since
2018
The Challenge
Northland Music Center grappled with several operational hurdles:
Inventory management: Keeping track of stock levels and ensuring appropriate stock without overbuying.
Cash flow management: Balancing financial resources effectively.
Lack of web presence: Struggling to get products in front of potential customers online.
Inadequate rental solutions: The need for efficient online rent-to-own band instrument systems.
The Solution
Music Shop 360 addressed Northland Music Center's needs with innovative solutions:
- Seamless online rent-to-own contracts for band instruments, enhancing convenience and professionalism.
- Comprehensive web presence: An easy-to-manage, professional website that boosted online activity.
- Efficient onboarding and training: Simplified setup and training processes that equated ease of use with online shopping.
- Automation of customer communication: Automatic notifications for order completions and pickups, saving time and streamlining operations.
Time Savings
Significant reduction in time spent on manual tasks due to automation and efficient processes.
Increased Online Rentals
90% of band rentals now conducted online, highlighting a shift from in-store to digital transactions.
Improved Customer Communication
Automatic notifications for order completions and pickups have streamlined processes, enhancing customer satisfaction.
Enhanced Online Presence
Establishment of a professional website leading to improved product visibility and online sales, which were virtually non-existent before adopting Music Shop 360.