Today’s retail consumer journey resembles an unplanned adventure rather than a direct path. As Bazaarvoice points out, every consumer takes an individualized path to purchase, typically shopping for multiple items at once. Sources of information and influence are more...
According to an article found on Forbes, "Customer service excellence has always been and will always be one of the critical competitive advantages for any business." In a modern retail economy where customer service can make it or break a business, exceptional...
What do pancakes and Disney movies have to do with growing your music store business? Plum Grove Music, will tell you that their pancake socials (cleverly referred to as IPLUMM, a nod to IHOP) are all about creating a sense of community for their music students....