The POS music stores can’t stop talking about

Don’t take our word for it. Take theirs.

Below you’ll find real stories, quotes, and results from independent music retailers who run lessons, rentals, repairs, and retail through Music Shop 360.

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Featured customer story:
Northland Music Center

Will Roffers runs Northland Music Center, a band instrument rental and repair shop that needed a modern way to handle rentals without the paperwork.

When he started using Music Shop 360, the transformation was immediate.

“We had virtually no online sales before Music Shop 360, but now with our professional website that’s easy to manage, we are able to have all of our products there just by clicking a switch.”

His music store went from zero online presence to a fully functional website where families can rent instruments, sign contracts, and make payments on their own time.

“I would and I do recommend Music Shop 360 to other stores.”

Will Roffers

Owner, Northland Music Center | Rhinelander, Wisconsin

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Detailed case studies

Find out why these independent music retailers chose Music Shop 360, and what their stores look like on the other side.

Onboarding and support

“Onboarding and training was great, everyone was so helpful. Training was very easy. If you can shop online, you can use this point of sale.”

— Will Roffers, Northland Music Center

“The onboarding and training process was fantastic.”

— Chris Burke, Burke’s Music

“Switching over from our previous point of sale system to Music Shop 360 was very straightforward and easy. We actually got our entire inventory transferred over within a matter of a week.”

— Jeremy Chapman, The Acoustic Shoppe

School instrument rentals

“Music Shop 360 got us an online presence. It got us online rent-to-own contracts for our band instruments. We now do about 90% of our band rentals online rather than in store. It’s a big time savings for the store, and it’s very easy for the customer and very professional-looking at the same time.”

— Will Roffers, Northland Music Center

“Because it streamlined our rental payments and has made everything else a little easier to deal with, we can focus on working with customers and not worrying about our POS system.”

— Kevin Damm, Damm Music Center

Reverb and online sales

“The integration between Reverb and our online store has been critical in helping with inventory management.”

— Dan Confait, DC Guitar Studio

“One of my favorite features is, when we have a new product, the ability to just pull it up out of Music Shop 360’s catalog. Most of the time, the product already exists somewhere — it includes an image. I can just pull it up, add it to the store physically, and it will also go onto my online store right away.”

— Chris Burke, Burke’s Music

Reporting and inventory

“The thing I like most about the software is the reports. I can pretty much find out anything I want to find out and figure out how to get there almost instantly.”

— Sam Tritico, Island Music

Software improvements

“The thing I like most about Music Shop 360 is, on a weekly basis, you’re seeing all of these new improvements — things that are making your job easier.”

— Jeremy Chapman, The Acoustic Shoppe

I highly recommend Music Shop 360.

"It really has been a game changer for our store. I don't like to waste time — consolidating everything into one place is what I love about Music Shop 360."

Mark Dickey

Lee's Music

Music Shop 360 is a must have for any music store owner.

"Our business started on Music Shop 360 and has continued to use it since. From the POS system to the website and reverb, it's all intuitive to use and seamlessly communicates with each other."

Ceth Barnett

Barnett Music Exchange

The hardware and software were very easy to set up.

"One of my favorite features is, when we have a new product, the ability to just pull it up out of Music Shop 360's catalog and add it to my online store right away."

Chris Burke

Burke's Music

Music Shop 360 has been a boom for our growth and a valuable asset for our company.

"The thing I like most about Music Shop 360 is on a weekly basis, you're seeing all of these new improvements [and] things that are making your job easier."

Jeremy Chapman

The Acoustic Shoppe

Music Shop 360 has helped us improve our business through time management.

"Because it streamlined our rental payments and has made everything else a little easier to deal with, we can focus on working with customers and not worrying about our POS system."

Kevin Damm

Damm's Music Center

Music Shop 360 completely changed our business.

"Before Music Shop 360, we had no online presence. Now 95% of our business for rentals are done online, and we have a fully-functional and professional website."

Will Roffers

Northland Music Center

Music Shop 360 has helped me create that relationship between us and our customers.

"The integration between Reverb and our online store has been critical in helping with inventory management."

Dan Confait

DC Guitar Studio

The thing I like most about Music Shop 360 are the reports.

"I can pretty much find out anything I want to find out and figure out how to get there almost instantly."

Sam Tritico

Island Music

FAQs about
Music Shop 360

What is Music Shop 360?

Music Shop 360 is a cloud-based point of sale (POS) system built specifically for independent music retailers. It brings together your POS, website, school instrument rental portal, Reverb integration, and work order tracking, so everything runs from one place.

How does Music Shop 360 manage work orders?

With Music Shop 360, work orders are built right into the POS. Staff create a repair ticket and track its progress through the shop, then customers are automatically notified by text or email when it’s ready for pickup.

Can Music Shop 360 handle school instrument rentals?

Yes, Music Shop 360 includes an online rental portal where families can browse instruments, sign contracts, and set up automated payments without calling your music store.

Is Music Shop 360 good for a small, single-location music store?

Yes, Music Shop 360 is designed for independent music retailers, including small owner-operated music shops. It doesn’t require a large team or technical staff to run.

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